Paint
(and a few more items I don't even know what they mean)
Clear coat of paint
The issues began when I returned the car. The employee checking the car back in noticed a "large" dent in the front right side of the car. I argued as to the description of "large" since the dent in question was about the size of a half-dollar, but the employee explained that that was considered "large". He filed a report and said that he should take my entire insurance deductible to cover the damage, but was only going to take half ($250), because he was "sure that it could be buffed out" and that they would then return the money to me minus the small cost.
BEWARE! If there is so much as a scratch that you don't make them document when you pick the car up, they will fix EVERYTHING even remotely in the same vicinity and charge you!
That isn't what happened. I was contacted by Enterprise the next week saying that the total for the repair (to get out a dent the size of a 1/2 dollar remember) was $600+, and so I could have it billed to my insurance as an accident, or I could pay the over $350 more dollars it would cost to repair. The accident and the rental and the whole situation was already taking many turns for the worse, so I just agreed to pay for it, but called the company and said they must be fixing more, to which they said that they were fixing the dent.
They make it and possibly hard for a decent working person to rent a car
Front lamps
Excellent customer service. Staff, as a whole, display positive attitude. A pleasure renting from this site.
Fender
Mirror
Bumper cover
Robere and his staff are awesome. The customer service is genuine and I appreciate that.
Headlamp assembly
I received the breakdown of the cost a few days ago:
Place has always treat me well. Always with a smile always have customer service and all the detail information. I will not rent from anyone else but them.
Door shell
Nameplate
Front bumper and grill
The friendliness of the employees is about the good thing that came from renting from this location. I was provided this car after an accident while my car was being fixed. The staff was friendly at pickup, despite coming in almost at closing on a Friday evening.
door trim
Overall a horrible experience with the return, and will rent a car through a different vendor on all future instances.
Fender liner
Door handle
Hazardous waste removal
Enterprise Rent A Car is a US Car Rental based in Richmond Heights, Ohio. Enterprise Rent A Car is located at 760 Richmond Rd, Richmond Heights, OH 44143, USA.
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